Billing & Plans

Usage and Credits

Audio Audit runs on credits. Each plan includes a monthly allowance of credits. Both the reports you generate and the audio enhancements you run draw down from that allowance, based on how much audio is processed and what you ask for.

Understanding Credits

  • Credits are the single billing unit across the whole app.
  • The headline conversion is 600 credits ≈ 1 hour of standard analysis.
  • The credits a report uses depend on two things:
    • Episode length — longer audio costs more to process.
    • What's analysed — a full analysis costs more than a lighter, metadata-only report.
  • Every report — and every enhancement job — is billed as at least 10 minutes of audio, even if the file is shorter. This covers the fixed cost of starting up the processing pipeline and moving your file in and out of storage.
  • Your monthly plan credits reset at the start of each billing cycle and do not roll over — unused credits don't accumulate.

Audio Enhancements

Alongside analysis reports, Audio Audit can enhance your audio — reduce background noise, even out levels with compression, normalise loudness to a target, and write clean metadata and cover art. See Enhancing Audio for what each enhancement does and how to choose options. Enhancements are charged in credits too, using the same simple per-audio-minute model as analysis.

  • Priced per audio-minute, just like a report — longer files cost more.
  • Pick any combination. Noise reduction, compression, normalisation and metadata run together as a single job, charged once. You're never billed separately for each.
  • Same 10-minute minimum as a report, covering the fixed cost of spinning up the pipeline and moving your file in and out of storage.
  • The options don't change the price. A louder or quieter loudness target, a stronger noise-reduction setting, or a different compression amount changes the result, not the credit cost.

As a rough guide, a full clean-up (all four enhancements) costs about the same per minute as a full standard analysis — so enhancing an hour of audio is roughly in line with analysing an hour. Lighter jobs — just metadata, or just loudness normalisation — cost proportionally less. The "How many credits do I need?" calculator on the Pricing page lets you tick the exact enhancements you plan to use and see the credit cost before you commit.

Approximate Plan Allowances

PlanMonthly creditsRoughly equivalent to
Free600~1 hour of analysis
Starter6,000~10 hours of analysis
Pro30,000~50 hours of analysis
Studio120,000~200 hours of analysis

Actual usage varies with episode length and the checks you run, so treat these hour figures as a guide rather than a fixed limit. See the Pricing page for current plans and prices.

Monitoring Usage

View your current usage from:

  • Dashboard: Quick usage indicator with a colour-coded progress bar
    • 🟢 Green: Less than 70% used
    • 🟡 Amber: 70–90% used
    • 🔴 Red: Over 90% used
  • Settings → Billing and plans: Credit balance, a breakdown of plan versus top-up credits, your renewal date, and a full credit history of every grant and charge.

Estimating Cost Before You Analyse

  • The billing page includes a "How many credits do I need?" calculator — enter an audio length, tick the checks and any enhancements you plan to run, and see the credit cost, or convert your remaining credits back into approximate hours.
  • The calculator applies the same rules as the actual charge (including the 10-minute minimum), so it won't disagree with what you're billed.

Managing Quotas

  • Personal workspaces have their own credit balance.
  • Organisation workspaces share a single balance across all members.
  • If you're consistently running low, upgrade your plan for a larger monthly allowance — or buy a top-up bundle for a one-off boost (see below).

Top-up Bundles

Top-up bundles (also called add-ons) are one-off packs of credits you can buy at any time, on top of your monthly plan allowance. They're ideal for the occasional busier month when you don't want to permanently move to a larger plan.

How Top-ups Work

  • Buy any time — from Settings → Billing and plans, or straight from the Pricing page.
  • They don't reset — unlike your monthly allowance, top-up credits are not cleared at the start of each billing cycle.
  • They last 12 months — top-up credits stay valid for 12 months from the date of purchase.
  • They're used last — your monthly plan credits are always drawn down first, so top-up credits are only spent once your monthly allowance runs out. This means you always get the most out of what you're already paying for.

When to Buy One

  • Your usage is spiky rather than steady — the odd busy month rather than a permanent increase.
  • You've used up this month's plan credits but don't want to wait for the next reset.
  • You need a bit of extra headroom without committing to a bigger plan.

Top-up credits are shared within a workspace in the same way as plan credits — an organisation's top-ups are available to all members.

Billing and Subscription

Manage billing from Settings → Billing and plans (owners only for Organisations).

Subscription Information

View your current subscription details:

  • Plan name and status
  • Billing period (monthly/yearly)
  • Payment method
  • Next payment date and amount
  • Cancellation status (if applicable)

Managing Your Subscription

  • Switch plan: Choose a different plan from the plan-selection view; upgrades are billed pro-rata for the remainder of your current cycle, then at the full amount from the next cycle. Downgrades take effect at the start of the next cycle with no pro-rating.
  • Buy a top-up: Add a one-off credit bundle without changing your plan.
  • Change payment method: Update card details through Paddle.
  • Cancel subscription: Stop renewal at the end of the current period. You keep your credits and access until then.
  • View payment history: Download PDF receipts and invoices.

Workspace Billing

  • Personal workspaces: Billed to your personal account.
  • Organisation workspaces: Billed to the Organisation (the owner manages billing).
  • Credits — both monthly and top-up — are not shared between workspaces. Switch workspace to see and manage each one's balance.

Frequently Asked Questions

For billing questions — including what happens if you upgrade, downgrade, or cancel, and how to share credits with a team — see the FAQ section on the Pricing page.

Next Steps